Terms And Conditions

Trips operate rain or shine (Note: during thunderstorms lightning strikes the rim of the canyon and not at river level).
No-shows receive no refunds under any and all circumstances, including those who arrive after scheduled departures. It is your responsibility to locate and arrive on time at the meeting location. Please print the directions to the meeting locations that are found on the Maps Page of the website.
Not responsible for personal property, even if (at your request) we put your property into a container while on the river, or property that is left in a New Wave Rafting LLC vehicle.
All participants must sign a “Waiver and Release of Liability” and wear our personal flotation device (life jacket) and helmet.
Reservations/Payments: Full payment is due at time of booking, with the exception of trips purchased more than two months prior to departure. Please call (800) 984-1444 to make arrangements for payment under these circumstances.
Cancellations: Cancellations received no later than 5:00 PM, seven days prior to departure, will be refunded less a service charge. Trips purchased less than seven days prior to departure are non-refundable, in all or in part.
Please Note the Following: Whitewater rafting is a natural adventure, absent of artificial controls over the environment. No whitewater trip is free of risk. The risk of “swims” or flips increases with the difficulty rating, as do the consequences that may result. Please consider carefully the capabilities of yourself and your companions when choosing a trip. We recommend that non-swimmers do our Class 2 (easy) New Wave No Wave Float trip, which has minimal risk.
The whitewater on these rivers is rated by difficulty on a scale of 1-6 where Class 2 is Easy, Class 3 is Moderate, Class 4 is Difficult and Class 5 is More Difficult. Please inquire as to the current conditions and difficulty rating of the trip you are considering.