Satisfaction Guaranteed! That’s right, we are so sure that you will be satisfied with your river trip, that we offer you this money back guarantee - if you were dissatisfied with your river trip for any reason, just send us a letter or e-mail and tell us what the problem was. Please include as many details as possible, such as the name of your guide, so that we can correct the problem as soon as possible. We will issue a full refund immediately. How can you beat that?